Fit Spa Wellness Collective
Effective Date: January 1, 2026

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Important Notice Regarding Text Messaging Data

Fit Spa Wellness Collective does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

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1. Information We Collect

We may collect the following types of information when you interact with our website, book services, or communicate with our business.

Personal Information

This may include:

• Name

• Email address

• Phone number

• Physical address

• Payment information when you make a purchase or request services

• Communication consent records and timestamps for SMS, email, and other communication channels

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Non-Personal Information

We may also collect limited technical information such as:

• IP address

• Browser type

• Device information

• Website usage patterns and analytics

• Cookies and similar tracking technologies

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Customer Communication Information

We may maintain records related to your interactions with our business, including:

• Inquiries and service requests

• Appointment details and preferences

• Service history

• Feedback and communication records

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2. How We Use Your Information

Information collected may be used for the following purposes:

• Providing and improving our services

• Scheduling and managing appointments

• Processing payments and transactions

• Communicating with you regarding inquiries, services, appointments, and promotions

• Improving website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of communication preferences and consent

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3. SMS Messaging & Compliance

Text Message Program Terms and Conditions

By opting into our SMS messaging services, you agree to receive text messages from Fit Spa Wellness Collective related to services you have requested. These messages may include appointment reminders, service updates, customer support communications, and other important notifications.

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Opt-In & Consent

• You will only receive text messages if you have explicitly opted in to receive them.

• We maintain timestamped records of all opt-in actions.

• Our messaging practices comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations.

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Opt-Out Instructions

You may cancel SMS notifications at any time by replying STOP to any message.

• After sending STOP, you will receive a confirmation message that you have been unsubscribed.

• No additional messages will be sent unless you opt in again.

• All opt-out requests are processed immediately.

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Message Frequency & Content

• Message frequency varies depending on your interactions with our business.

• Messages will relate directly to the services you have requested or scheduled.

• Promotional messages are only sent when specific consent has been given.

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Help & Support

For assistance, reply HELP to any message or contact us at:

info@fitspaokc.com

Customer support is available during normal business hours.

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Carrier Information

Standard message and data rates may apply depending on your mobile carrier plan. Carriers are not responsible for delayed or undelivered messages. Supported carriers include major providers such as AT&T, Verizon, T-Mobile, and other regional carriers.

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SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with subcontractors that assist in operational services such as customer support platforms, appointment scheduling systems, or SMS delivery providers.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties outside of those necessary to deliver the messaging service.

Fit Spa Wellness Collective maintains strict safeguards to protect SMS consent records and customer communication data.

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4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Information may only be shared in the following limited situations.

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Service Providers

We may share information with trusted third-party providers who assist with business operations, such as:

• Payment processing providers

• Appointment scheduling software

• Website hosting and analytics services

• SMS messaging platforms used to deliver messages you have consented to receive

All service providers are required to maintain confidentiality and protect your data.

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Legal Compliance

Information may be disclosed if required by law or legal process, including:

• Court orders

• Law enforcement requests

• Protection of our legal rights or safety

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Business Transfers

If Fit Spa Wellness Collective undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. In such cases, your information will continue to be protected under the terms of this privacy policy.

All of the above categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties other than messaging service providers necessary for delivering SMS communications.

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5. Data Security

Fit Spa Wellness Collective implements reasonable administrative, technical, and physical safeguards to protect personal information.

Security practices include:

• Encryption of sensitive data in transit and at rest

• Secure authentication and access control systems

• Routine security monitoring and updates

• Staff training on privacy and data protection

• Breach notification procedures where required by law

• Secure data backup and disaster recovery systems

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While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Analyze website traffic and user behavior

• Store user preferences

• Improve website functionality and performance

• Measure service effectiveness and user engagement​

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You may control cookie settings through your web browser. Disabling cookies may affect certain website features.

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7. Your Rights & Choices

You have the right to:

• Access your personal information

• Request corrections or updates to your information

• Request deletion of your personal data where applicable

• Opt out of marketing emails by clicking unsubscribe in any email

• Opt out of SMS communications by replying STOP

• Withdraw consent for future communications

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To request access to or modification of your information, please contact us using the information below.

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8. Third-Party Links

Our website may contain links to third-party websites. Fit Spa Wellness Collective is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any external sites they visit.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technology.

The most current version will always be available on our website and will include the updated effective date. Significant changes may be communicated through email or website notices.

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10. Contact Information

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If you have questions about this Privacy Policy or how your information is handled, please contact:

Fit Spa Wellness Collective
Phone: (405) 286-1259
Email: info@fitspaokc.com
 

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By using our website or services, you acknowledge and consent to the practices described in this Privacy Policy.